Return Policy

We want you to be completely satisfied with your purchase. However, due to the sensitive and high-value nature of musical instruments, our return policy is structured as follows:

1. Returns for Transit-Damaged Products

• If your product arrives damaged in transit, you are eligible to raise a return request.

• Please inform us within 48 hours of delivery with clear photos and an unboxing video showing the damage.

• Once verified and approved, we will arrange a return pickup and issue store credit equal to the order value.

• No cash refunds will be provided.

2. Returns for "Not Liking the Product"

• If you're unhappy with your purchase for any reason other than damage, you may request a return.

• These requests are subject to approval at our discretion. Approval will depend on:

  • Product condition (must be unused and in original packaging).

  • Reason for return.

• If approved, the return shipping charges (if any) will be borne by the customer.

• Only store credits will be issued for the value of the returned product. No refunds will be given.

3. Important Notes

• No returns or exchanges will be accepted without prior approval from our team.

• Used or tampered products are not eligible for returns.

• Digital products, software, accessories, and consumables (like strings, reeds, etc.) are non-returnable unless damaged on arrival.